# Making a Price Level Visible in GoBook

HTML version: [Making a Price Level Visible in GoBook](https://support.gladstonesoftware.cloud/goconsumer/making-a-price-level-visible-in-gobook)

## Problem
A price level set up in Plus2 (such as INFANT) does not appear as a booking option on GoBook, or you need to choose which price levels customers who aren't logged in can book at, without exposing a members-only rate.

## Resolution

1. **Open the price level in Operator**
   - In Operator, go to `Configuration > Financial > Accounting > Price Levels`.
   - Find the price level and select **Manage**.

2. **Tick the web bookable option on price levels guests may use**
   - Tick **Web non member bookable**, shown in some guidance as **Web bookable**.
   - Ticked price levels show on GoBook to customers who aren't logged in, and they can book at that price.

3. **Leave member-only price levels unticked**
   - If members get free or cheaper bookings through their **price level** (rather than a Plus2 price level override), leave those price levels unticked. Members then log in to get their price, and nobody can simply pick the free rate.
   - This isn't needed where the discount comes from a Plus2 **price level override**, because overrides only apply to logged-in holders of the subscription.

4. **Tick the price level on the Plus2 products**
   - The price level must also be ticked on each class and activity **price product**, on every **resource product**, and on any retail products it should buy, or nobody at that level can book.
   - Remove subscription restrictions on any products non-members should access (for example inductions).

5. **Give the price level a customer-friendly name (if applicable)**
   - The price level names shown on GoBook can be changed (for example "Adult pay as you go" or "Non-member price") without renaming them in Plus2, using **alternative descriptions** set per activity. See [GladstoneGo: Setting Up Alternative Price Level Descriptions](../gooperator/gladstonego-setting-up-alternative-price-level-descriptions.md).

6. **Save and check GoBook**
   - Select **Save**.
   - Go to GoBook and refresh the page to check the price level is now visible and available to book.

## Notes

- You need permission to change Configuration settings in Operator. The price level must already exist in Plus2 before you follow these steps.
- Ticking a non-member price level (for example Community) lets one-off bookers book without a membership, which removes manual account creation. Go creates a customer record at the first booking (name, email, phone and any guest booking form fields) and sends a welcome email to set a password.
- Give a non-member price level a shorter **advance booking** window (for example 1 = same day) to fill last-minute space while members keep, say, seven days. See [Setting Advance Booking Windows in Plus2](../plus2/setting-advance-booking-windows-in-plus2.md).
- Avoid guest booking where members (for example staff and students) might book as guests by mistake and pay the higher price.
- **The price level still does not appear:** check the option is ticked and saved, that the price level is ticked on the Plus2 price and resource products, and refresh the GoBook page.
- **Logged-out customers are booking the members' free rate:** untick the web bookable option on that price level and use a Plus2 price level override instead.
- Related: [Planning and Creating Price Levels in Plus2](../plus2/planning-and-creating-price-levels-in-plus2.md); [Price Level Override (PLO)](../plus2/price-level-override-plo.md); [Enabling Party Bookings in Go Book](../gooperator/enabling-party-bookings-in-go-book.md).