Get Access to Gladstone Reporting and Sign In

Problem

Site managers, finance staff and anyone else who uses Gladstone Reporting (Sisense) need a login, need to sign in on a browser or phone, and need to know what to check if sign-in fails.

Resolution

Ask for access for a new user

1. Raise a support case

   • Raise a support case with the user's full name (correct spelling) and whether they already have a Gladstone Cloud account.

2. Wait for Gladstone to set up the account

   • Gladstone either creates a Reporting-only Gladstone Cloud account or adds Gladstone Reporting to the user's existing Gladstone Cloud account.

3. Wait about 30 minutes

   • Once Gladstone confirms the change, wait about 30 minutes before the user signs in.

4. Set up self-service password reset

   • A new user should set up self-service password reset (SSPR), so they can reset their own password in future. See Gladstone Cloud: Password Reset.

Sign in on a web browser

1. Open the sign-in page

   • Open a supported web browser and go to the Gladstone Reporting sign-in page: https://gladstone.sisense.com/app/account/login.

2. Enter your Gladstone Cloud credentials

   • Enter your Gladstone Cloud username and password.

3. Open a dashboard

   • Open Dashboards from the left-hand menu.
   • Expand the dashboard folder and select a dashboard.

4. Let the dashboard load

   • Let the dashboard and its widgets finish loading before you change any filters.

Sign in on a phone or tablet

1. Install the app

   • Install the Sisense Mobile BI app from your app store.

2. Enter the server address

   • Open the app and enter the Gladstone Reporting server address: https://gladstone.sisense.com.

3. Sign in

   • Sign in with your Gladstone Cloud username and password, then select a dashboard.
   • Use a device managed by your organisation if your information security policy requires it.

Notes

• Before you start: Gladstone Reporting uses your Gladstone Cloud account, the same account used for the Windows App (hosted Plus2) and Gladstone Drive. Your username is in the format FirstnameSurname@gladstone-leisurecloud.net.
• Your Plus2 or Gladstone360 user ID won't work in Gladstone Reporting, and nor will your work email address.
• Gladstone sets up all Gladstone Reporting (Sisense) users. You can't create them yourselves.
• Reporting-only access doesn't need a Plus2 licence. A Gladstone Cloud account that also gives access to Plus2 is chargeable; speak to your Gladstone account manager about costs.
• You can't limit which standard dashboards a user can see. You can submit a feature enhancement request. If you have bespoke dashboards, Gladstone gives access to those per user on request.
• Dates in Sisense (for example month-first, MM/DD/YY) follow your web browser's language and region settings. Gladstone can't change this in Sisense: change your browser's language and region instead.
• The password reset link inside Gladstone Reporting doesn't apply. Reset your Gladstone Cloud password instead: see Gladstone Cloud: Password Reset.
• Gladstone Cloud accounts are disabled automatically after 90 days without a sign-in. This includes Reporting-only accounts.
• Gladstone can provide report training, including help with reconciliation. Raise a support case to ask.
• Troubleshooting:
  • Username or password not accepted: you are probably signing in with a work email address or Plus2 user ID. Use your full Gladstone Cloud username, for example FirstnameSurname@gladstone-leisurecloud.net.
  • A user who used Reporting before can't sign in: the account has been disabled after 90 days without use. Raise a support case. Gladstone re-enables the account and checks its access and password reset set-up. Wait about 30 minutes, then reset the password.
  • A new user can't sign in straight after set-up: the change hasn't applied yet. Wait about 30 minutes and try again.
  • You can't reset the password from the Reporting sign-in page: that reset link doesn't apply. Use the Gladstone Cloud self-service password reset.
  • Dates show month first: change your browser's language and region settings.
  • You can't see a dashboard you expected: bespoke dashboards are given per user. Raise a support case with the user and the dashboard name.
• Contact Gladstone support when:
  • a new user needs access, or an existing user needs Gladstone Reporting added (include the user's full name and their Gladstone Cloud username if they have one)
  • a user's account is disabled, or they can't sign in 30 minutes after a change using their Gladstone Cloud username
  • a user needs access to a bespoke dashboard (include the user and dashboard name)
  • you'd like report training.
• Related: Getting Started with Gladstone Reporting; How to Navigate and Operate Gladstone Reporting; Configuring Single Sign-On (SSO) for Gladstone Reporting (Sisense).

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