# Taking Payments and Discounts at the Gladstone360 Till

HTML version: [Taking Payments and Discounts at the Gladstone360 Till](https://support.gladstonesoftware.cloud/gladstone360/taking-payments-discounts-and-refunds-at-the-gladstone360-till)

## Problem
Front-of-house staff need to take payment, split payments, pay for others and apply discounts at the Gladstone 360 till, and administrators need to choose which payment methods the tills offer.

## Resolution

1. **Choose the payment methods tills offer**
   - The methods offered in the basket and POS are those ticked in GMC `Gladstone360 CheckIn POS > General Settings > Allowed Payment Methods` (default Cash and Cheque). They appear on **all** tills and can't currently be limited to one site or till.
   - Enable only what front of house takes (for example cash, chip and PIN customer present/not present, manual card for contingency, cheque, voucher). Don't enable old promotion or voucher methods just because they exist.
   - Some methods are rarely needed at the desk: **Gladstone Pay** (online only) and **bank transfer** (usually block bookings).
   - To keep finance-only methods (for example invoice/BACS, internal recharges) off reception tills, either continue taking those in Plus2, or enable a method temporarily and turn it off afterwards. Promotional methods can also be switched on temporarily.
   - Without integrated chip and PIN, consider a single **Card** method instead of separate debit and credit: staff often can't tell which a contactless payment is.

2. **Take payment with Pay now**
   - **Pay now** offers the enabled payment methods. Integrated card terminals are used where configured; manual payment methods can also be used.
   - With an integrated card machine, *Chip and PIN customer present* sends the amount to the PDQ and marks the sale paid automatically. *Manual card* doesn't send the amount, so use it only when the terminal is down and payment was taken separately.
   - **Pay by Link**: staff can email a GladstonePay payment link for a sale from 360 POS (telephone payments). See [Paying Invoices and Sending Pay by Link from Gladstone360 POS](paying-invoices-and-sending-pay-by-link-from-gladstone360-pos.md).

3. **Split a payment (if applicable)**
   - Enter part of the amount; 360 prompts for another method for the remainder.

4. **Pay for others (if applicable)**
   - **Add items for others** (*Pay Invoice For Others*) pulls another member's basket items, for example a linked member's, into this one to pay together, keeping each sale on its own record. It's usually quicker to open the payer's record.

5. **Apply a discount (if applicable)**
   - Select the basket item first. **Discount by %** and **Discount by value** are greyed out until you do.
   - Membership fees can't be discounted; only one-off fees (*Apply Membership Discounts (one-off fees only)*).

6. **Change the price level for one sale (if applicable)**
   - **Price level lookup** on the till changes the price level for a sale (for example to concession).

7. **Use the other till functions as needed**
   - **Pay later** parks the sale: it disappears from the till and comes back as an unpaid sale (see Notes). It confuses staff, so most sites deny it in POS permissions.
   - **No sale** opens the drawer without a sale (permission as policy).
   - **Reprint last transaction** reprints the last chip and PIN slip from the PED.
   - **Submit Chip & PIN offline transactions** sends transactions stored offline on the PED to the provider.
   - To refund a sale, see [Viewing Sales and Processing Refunds in Gladstone 360](viewing-sales-and-processing-refunds-in-gladstone-360.md).

## Notes

- **Pay later**: guidance describes the parked sale coming back either after start of day or the nightly process, or by bringing it back with *Add unpaid sales* (also described as *Add unpaid fees*).
- **Bookings and memberships at the POS**: class and activity menus are available on the POS, so staff can book without going back to Check-in. Memberships can be sold from the POS with a **Workflow** till button.
- **Who can discount**: discount buttons are available to everyone unless denied in permissions (*Apply Discounts*) or the buttons are removed. Restrict discounts to senior roles if front of house shouldn't discount.
- **Price level lookup** is different from Price Level Override, which applies automatically from the product configuration (see [Price Level Override (PLO)](../plus2/price-level-override-plo.md)).
- **Non-member sales**: sales on the **non-member record** drop off its sales list after the Z reading; next day they can only be found by the receipt's transaction number. Sell to the customer's own record where possible. The GMC can return POS to the non-member record after every transaction.
- **GSP payment method**: a **GSP** (GladstonePay) payment method identifies online transactions in reports and the finance extract. It isn't normally needed at the desk.
- **New payment methods** must be set up by Gladstone Support so they map to the correct budget code in the finance extract.
- **Plus2 dependency**: payment methods are defined in Plus2 (`Configuration > Financial > Payment methods`). Methods are shared across sites, so check other sites before switching one off. The **Non-banked income** tick on each method affects till readings; see [Running POS Readings and Cash-up in Gladstone360](running-pos-readings-and-cash-up-in-gladstone360.md).
- Unused activities (for example old day passes) can be hidden from 360 while remaining in Plus2. Block bookings can also be hidden from the class/activity views.
- For card terminal problems, see [Gladstone360 PC Settings, Hardware Service and Card Terminals](gladstone360-pc-settings-hardware-service-and-card-terminals.md).