Recurring Card Payments (RCP)

Problem

You need to understand how Recurring Card Payments (RCP), which charge a customer's stored card automatically each period, are set up across Plus2, the GMC and Go, and where each task is covered.

Resolution

1. RCP Compared with Direct Debit

   • Read first if you are choosing between RCP and Direct Debit, or moving members from one to the other.

2. Recurring Card Payment Set-Up in Plus2

   • When you create the subscription: payment method, duration, renewal, price levels and contract rules.

3. Selling RCP and Registering the Customer's Card in Go

   • When you sell RCP, or a collection fails because no card is set.

4. Configuring the RCP Service in the GMC

   • When you set up or change the collection service, failed-payment handling and the automatic emails.

5. Monitoring RCP Reports and Failed Payments

   • For the routine checks after go-live and handling persistent non-payers.

6. Cancelling, Freezing and Refunding RCP Subscriptions

   • When a customer wants to stop, pause or be refunded.

7. Using RCP Subscriptions for Courses

   • When you collect monthly course fees by RCP.

8. Testing Recurring Card Payments

   • Before go-live.

Notes

• RCP is controlled by one field: the subscription's Payment method. Collection runs automatically in daily batches; there is no manual run.
• Only the customer can add a card, in their Go wallet. Staff never see card details.
• Online RCP payments are refunded in GladstonePay, not with 360 refund permissions.
• For Direct Debit collection, see How to Perform an AUDDIS or EFT/Direct Debit Run in the GMC.

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