Member Facing Global and Shared Global Settings in the GMC

Problem

You need to set the GMC settings that Gladstone 360 shares with Go and the rest of the suite, such as when classes are released, party-booking caps, linked-member rights, consent and cancellation notice periods.

Resolution

1. Open Configuration Manager

   • In the GMC, go to Configuration Manager > Configuration and choose Member Facing Global or Shared Global in Please Select Product.

2. Set Member Facing Global (shared with Go)

   • These settings are shared with the customer-facing products: Gladstone Go and the older Connect and MobilePro.

   Section	Setting	Effect on Go and 360
   Class Configuration	Midnight Offset (in hours)	Classes normally become bookable at midnight. Enter a value from −23 to 23 (up to 2 decimal places) to move the release. For example, −2 releases at 22:00 the night before; with a 7-day window and a first class at 07:00, an offset of 6 releases classes at 06:00. A value of 22 delays release by 22 hours, which is a common mistake. The Plus2 midnight offset applies in 360 automatically. Switch it on for Go as well, and tell customers before changing it. It applies to classes, not activities
   Class Party Booking Price Levels	Price Level and Max no. per Price Level	Caps how many bookees (people booked onto a reservation) at each price level can be added to one reservation in one transaction (blank = all remaining spaces). Used in 360 Check-in and online
   Linked Member Bookings	Make bookings for linked members, Make payment for linked members, Manage bookings for linked members, Maximum age for having restricted access to linked members account settings	What a primary can do for linked members on Go
   Online Services Consent Settings	Max age requiring parental consent for online services, Online services requiring parental consent for a minor	Parental consent for juniors online. Records without a date of birth don't need consent
   Bookings	Daily booking limits per customer or per activity	Shared booking limits. Go Book's own limits are set in Operator
   Price Level Descriptions	Site-specific price level names	Used by party bookings
   Secure Password, Password Encryption	(Gladstone)	–

3. Set Shared Global (whole suite)

   • Membership Settings > Cancellation notice period: global notice period (days or months), used when a Sub Type has none.
   • Marketing and Data Processing Consent Settings: consent text shown in 360 and Plus2 (plus a second-language version), Max age requiring parental consent for marketing and data processing, and Show data extract option for member consent.
   • Campaigns & Channels: the campaigns and communication channels shown across the suite. To remove a default channel, contact Gladstone Support.
   • Member Consent Data Extract exports consents to CSV or Excel, for businesses with under 10,000 members.
   • Subscription Types: global subscription settings (for example a discount).
   • Cashless Account Settings, Loyalty Messages, Loyalty Point Settings, Privacy Policy, Promotion Settings, Prospects Settings, System URLs and Subscription Groups are (Gladstone) settings.

4. Save

   • Select Save, then Close.

Notes

• Go settings held in Operator: Member Facing Global settings change Go Book and My Account directly. Operator holds the separate Go age settings (own-account age and consent age) and Go Book booking limits. Keep the two sets consistent. See Go Account Age, Guardian and Shared-Email Settings, Go Book Booking and Cancellation Settings in Operator and Enabling Party Bookings in Go Book.
• Consent in Plus2 and Go: consent text and campaigns appear on the Plus2 preferences tab and in 360. Go Join consents are logged on the contact's Preferences automatically. They govern marketing only; service messages can still be sent to anyone.
• Notice periods: a Sub Type's own Cancellation Notice Period takes priority over the Shared Global value. See Configuring Subscription Types (Sub Types) in the GMC.
• Related: Booking Restrictions in Go Book; Linking Members and Setting a Primary Payee in Gladstone 360; Group, Junior and Linked Memberships in Gladstone Go.

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