# Managing Duplicate Records in Gladstone 360

HTML version: [Managing Duplicate Records in Gladstone 360](https://support.gladstonesoftware.cloud/gladstone360/managing-duplicate-records-in-gladstone-360)

## Problem
Staff find two records for the same customer in Gladstone 360 and need to remove the unwanted duplicate.

## Resolution

1. **Set the duplicate's status to Purge**
   - Set the unwanted duplicate's **status to Purge** (`Contacts > Personal details > Edit`, or in Plus2).

2. **Wait for the overnight process**
   - The **Auto Start of Day** overnight process removes purged records, as well as rolling subscriptions forward and creating the day's bookings. The purged record may still show until the next morning.

## Notes

- A record can only be **deleted** outright if it has no account transactions. Otherwise use Purge.
- Purge duplicates individually as found, or in bulk at the end of the day.
- With status groups configured, **Modify Duplicate** lets a permitted user transfer a duplicate to their own site.
- Related: [Finding and Viewing Member Records in Gladstone 360](finding-and-viewing-member-records-in-gladstone-360.md).