How to Cancel or Amend a Member's Existing Booking
Problem
Reception and bookings staff need to cancel or amend a member's existing class or facility booking in Gladstone360, and check whether the change creates a cancellation charge.
Resolution
Open the member's existing booking
- In Gladstone360 Check-in, open the member's account and go to the Bookings tab.
Choose the required booking action
- Select the option to cancel or move the booking.
- Classes can only be cancelled and then re-booked.
- Activity bookings can be cancelled or moved.
Complete the cancellation or move
- Follow the on-screen flow for the selected action.
- Confirm the change with the member, including any applicable cancellation or dishonour charge.
Notes
- Always check the cancellation window before confirming a change with the member. Late changes may carry a charge that is easy to overlook.
- If a member disputes a cancellation charge, check the exact time the cancellation was made against the class's configured cancellation window and any dishonour rules.
- Related article: How to Set Up Dishonour Rules for No-Shows and Late Cancellations.