GMC / Gladstone 360: Configuration and Cross-Product Impact

Problem

You need to understand how the GMC (Gladstone Management Console) and Gladstone 360 are configured, how each setting affects Plus2, Go, Operator and GladstonePay, and where each task is covered.

Resolution

1. Gladstone 360 Implementation Sequence and Go-Live Checks

   • For the build order across Plus2, Operator, the GMC, 360 and GladstonePay, and the end-to-end tests.

2. Configuring Subscription Types (Sub Types) in the GMC

   • For every subscription sold in 360 or on Go: price level, status, contract term and notice period. Without these, a membership doesn't show on Go Join.

3. Configuring Gladstone360 Front of House Settings in the GMC

   • When Plus2 activity groups or subscription groups don't appear in 360, or you need upgrades, cooling-off or workflow exclusions.

4. Gladstone 360 CheckIn POS General Settings

   • For payment methods, allowed sites, reception entry point, booking windows and Z-reading times.

5. Gladstone 360 Contacts GMC Settings

   • For freeze rules and the password reset link.

6. Member Facing Global and Shared Global Settings in the GMC

   • For class release time, party-booking caps, linked-member rights, consent and the global cancellation notice period.

7. Setting Password Complexity in the GMC

   • For the one staff password rule across the suite.

8. Assigning and Creating Security Roles in the GMC

   • For 360 tiles and actions, and Operator Centre Management and Block Bookings rights.

9. Creating a Workflow in Gladstone360

   • For add contact, add membership, freeze and cancel workflows; each type's own article is linked from there.

10. Configuring Membership Discounts in the GMC

    • For discounts applied automatically in 360 and used by Operator promotion codes.

11. Configuring Gladstone360 Automated Emails in the GMC

    • For front-of-house emails, Go-triggered SaaS templates and the Pay by Link email.

12. Configuring the RCP Service in the GMC

    • For daily Recurring Card Payment collection, the failed-payment debt type and status, and customer emails. See also Recurring Card Payments (RCP).

13. How to Perform an AUDDIS or EFT/Direct Debit Run in the GMC

    • For the monthly DD collection run, AUDDIS and bank rejections.

14. Creating Tills and Buttons in Gladstone360

    • For tills and buttons built from Plus2 products and product groups. Payment methods, invoices, Pay by Link and readings are covered from Gladstone 360 Check-in Screen and Point of Sale (Till).

15. Access Control – Entry Points and Entry Point Profiles

    • For entry rules by subscription, product, status and debt, using Plus2 entry points and access products.

16. Linking Members and Setting a Primary Payee in Gladstone 360 and Editing Contact Details and Online Accounts in Gladstone 360

    • For the Go login email, family links and who pays for whom.

17. Gladstone360 PC Settings, Hardware Service and Card Terminals

    • For the hardware service that card transactions need to reach 360.

18. Troubleshooting GMC and Gladstone360 Cross-Product Issues

    • When something set up here isn't working in another product.

Notes

• What lives where: the GMC holds Configuration Manager, Security Configuration, subscription types (Sub Types), roles and permissions, access control, the automated 360 emails, the RCP service and the EFT (Direct Debit) module. 360 itself holds the tills, PC settings and workflows.
• Shared data: 360, Plus2 and Go all read the same data, so many GMC settings change what happens in Go Join, Go Book and Operator, and many depend on things set up first in Plus2.
• Opening the GMC, finding a setting and giving one site its own value: Accessing the Gladstone Management Console (GMC) and Using the GMC Configuration Manager.

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