Gladstone360 PC Settings, Hardware Service and Card Terminals
Problem
You need to set up a Gladstone 360 PC so its till and card terminal (PED) work through the right hardware service, and know what to do when a card payment doesn't reach 360.
Resolution
Install and select the hardware service
- Each PC that takes payments needs its own hardware service, installed locally, which links the PC's browser session to its card terminal (PED), cash drawer and receipt printer. See Setting Up and Naming Gladstone 360 Hardware Services.
Configure PC settings
- Click the cog > PC settings. It holds the hardware service, current site, designation, check-in profile, screen layout and till.
- Designation: Reception for front desks, Office for back-office tills. A back-office till needs its own hardware service with the designation Office, and a separate cash-up.
- Each PC shows the till chosen at first login and remembers changes made here. If a till doesn't show, the PC is set to a different till here.
Take integrated card payments
- An integrated transaction sends the amount from 360 to the PED and waits for the result. The page must hold the hardware service connection (green bell); see Logging In to Gladstone 360 and Using the Hardware Service.
- A payment keyed directly on the terminal, or taken while disconnected, doesn't update 360.
If the terminal is down or the result doesn't come back
- Confirm the payment succeeded on the terminal.
- Record it in 360 with the approved manual card method.
- Record any reference required.
- Reconcile the terminal and 360 totals.
- If callbacks fail repeatedly, investigate the PED software and firewall. Updating the PED software (its built-in firewall can block the reply) has fixed this for several sites.
Notes
- Permissions: PC settings need View/Edit PC Settings.
- Wrong terminal: a PC using another PC's hardware service puts sales on the wrong terminal. Check this first when reading totals don't match.
- Payment Manager: integrated card payments go through Payment Manager. Its GMC settings are completed by Gladstone during set-up; contact Gladstone Support for any change. See Gladstone 360 CheckIn POS Payment Manager, Prospect Email and Toastr Settings.
- Online payments: online and Pay by Link payments don't use the hardware service; they go through GladstonePay.
- Card terminal limits: contactless and phone payment limits on the PDQ (for example €50) are set by the payment provider. Ask Gladstone to request a higher limit (for example €1,500) through the finance partner if members pay larger amounts by phone.
- Printers: receipt and ticket printers are set in cog > Printers. See Configuring Point of Sale Peripheral Hardware in Gladstone360 and How to Add a Receipt Printer to Plus2 or Gladstone360.
- Related: Installing and Connecting the Gladstone360 Hardware Service.