# Gladstone 360 Contacts GMC Settings

HTML version: [Gladstone 360 Contacts GMC Settings](https://support.gladstonesoftware.cloud/gladstone360/gladstone-360-contacts-gmc-settings)

## Problem
Administrators need to set the freeze rules and password reset link used by the Gladstone 360 Contacts module, in the Gladstone360 Contacts element of the GMC.

## Resolution

1. **Open the Contacts element**
   - Go to `GMC > Configuration Manager > Configuration` and select **Gladstone360 Contacts**.

2. **Leave the cache setting to Gladstone**
   - **Cache Settings > Clear Cache Url** is a **(Gladstone)** setting.

3. **Set the Freeze Settings**
   - **Minimum term before contact can freeze**: how long since the join date before a freeze workflow can be used (for example 1 month). Public-sector sites often set no restriction.
   - **Number of days' notice required for freeze**: 1–30 days; delays the earliest freeze start date by that many days.

4. **Set the Password Reset Settings**
   - **Password Reset Email**: the reset URL used when staff send a PIN/password reset from **Online Accounts** in 360. It must contain your customer-facing product's fully qualified domain and the reset path (older examples, illustrative: `https://<domain>/connect/membermanagement/mrmpasswordreset.aspx`, `https://<domain>/join/PINPassword.aspx`). Contact Gladstone Support if it needs changing.
   - **Send Email for Password Reset Template**: the template used.

5. **Save**
   - Select **Save**, then **Close**.

## Notes

- **Password resets and Go**: a reset sent by staff from 360 uses the 360 template and this URL. A reset the customer requests on Go uses the Go template in Operator. Check both after any change of domain.
- Effect of a freeze, as summarised in training: a DD freeze starts the day before the next DD and stops collection for the chosen months; an annual freeze runs in month blocks and extends the end date. Details, and where documentation differs, are in [Freezing a Membership in Gladstone 360](freezing-a-membership-in-gladstone-360.md).
- Building the freeze workflow itself: [Creating a Membership Freeze in G360 and Plus2](creating-a-membership-freeze-in-g360-and-plus2.md).
- **Documents** and **Email Templates** in this element: see [Documents in 360 (Contact Documents and Workflow Document Steps)](documents-in-360-contact-documents-and-workflow-document-steps.md) and [Configuring Gladstone360 Automated Emails in the GMC](configuring-gladstone360-automated-emails-in-the-gmc.md).