Gladstone 360 Access, Operator and System Role Permissions

Problem

You need to know what the Access, Operator and Security Admin roles in the GMC control, including which Operator role lets a user create, edit or cancel block bookings in Centre Management.

Resolution

These roles are set in GMC > Security Configuration > Permissions.

1. Access roles

   • Access roles (Access Admin/Standard) cover checking whether a member is allowed entry, viewing, editing and deleting screen layouts, PC settings, Apply entry overrides, Record multiple attendances, and a legacy Heartbeat permission.

2. Security Admin

   • Security Admin is needed to see Security Configuration in the GMC.

3. Operator roles

   • Operator roles control Go Operator Centre Management, including Block Bookings.
   • The permissions are Global, Centre Management, Access Centre Management, Create/Read/Update/Delete Block Bookings, Create/Read/Update/Delete Booking Exceptions, Configuration and Operator.

   Role	What is allowed
   Operator Admin: Admin	Everything
   Operator Standard: Standard	Everything
   Operator Admin: Advanced	Centre Management, Access Centre Management and all Block Booking and Booking Exception permissions; Global, Configuration and Operator denied
   Operator Standard: Limited	Only Access Centre Management and the two Read permissions

4. Give each user one Operator role

   • Combining roles (e.g. Limited plus Advanced) lets the restrictive role suppress Configuration access.
   • Without Create/Update/Delete, Edit Booking and Cancel Booking are disabled even though Read shows full detail.

Notes

• The Operator Admin: Advanced settings above have been confirmed against the GMC; Global, Configuration and Operator are denied by design.
• Entries named service (BPM, Windows service, access application/service) are system accounts and are given to no users.
• No official Access permission list is published; recommended settings are in Recommended Gladstone 360 Roles and Permission Levels. Entry points are covered in Access Control – Entry Points and Entry Point Profiles.
• The full block-booking role matrix and troubleshooting are in Block Booking Permissions in Go Operator and Troubleshooting Block Bookings in Go Operator. Legacy Plus2 hosted reservations are in Block Bookings (Plus2 Hosted Reservations) and Invoicing.
• Related: Gladstone 360 Permission Reference Overview; Assigning and Creating Security Roles in the GMC.

This page as markdown · All pages · llms.txt