# Correcting a Wrong Direct Debit Membership Amount in Gladstone 360

HTML version: [Correcting a Wrong Direct Debit Membership Amount in Gladstone 360](https://support.gladstonesoftware.cloud/gladstone360/correcting-a-wrong-direct-debit-membership-amount-in-gladstone-360)

## Problem
A member was put on the wrong subscription and their direct debit has already collected the wrong amount, for example £19 instead of a £14 rate, and the overcharge needs correcting.

## Resolution

1. **Add the correct subscription**
   - Add the correct subscription starting today, with no joining fee.

2. **Net off the overcharge on the first renewal**
   - On the first renewal, apply a **percentage discount** that nets off the overcharge (for example 35.71% of £14 = £5 off, so £9 is taken). After that, the normal price is collected.

3. **Delete the wrong subscription**
   - Delete the wrong subscription. The order of these steps doesn't matter.

## Notes

- Use a percentage discount: entering a £ discount gave odd pro-rata amounts.
- This is simpler than refunding each member.
- Related: [Using the Gladstone 360 Memberships Tab](using-the-gladstone-360-memberships-tab.md).