Correcting a Wrong Direct Debit Membership Amount in Gladstone 360

Problem

A member was put on the wrong subscription and their direct debit has already collected the wrong amount, for example £19 instead of a £14 rate, and the overcharge needs correcting.

Resolution

1. Add the correct subscription

   • Add the correct subscription starting today, with no joining fee.

2. Net off the overcharge on the first renewal

   • On the first renewal, apply a percentage discount that nets off the overcharge (for example 35.71% of £14 = £5 off, so £9 is taken). After that, the normal price is collected.

3. Delete the wrong subscription

   • Delete the wrong subscription. The order of these steps doesn't matter.

Notes

• Use a percentage discount: entering a £ discount gave odd pro-rata amounts.
• This is simpler than refunding each member.
• Related: Using the Gladstone 360 Memberships Tab.

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