Configuring Point of Sale Peripheral Hardware in Gladstone360
Problem
You need to configure Point of Sale (POS) hardware, such as scanners, swipe readers, printers and cash drawers, in Gladstone360 after installing the device drivers, so the devices work in the POS, Contacts and CheckIn modules.
Resolution
Scanners and card readers
Identify the COM port
- Open Windows Device Manager on the PC.
- Find your device under Ports (COM & LPT) and note its COM port (for example COM7).
Open Communication Ports in Gladstone360
- Log in to Gladstone360 with a user account that has configuration permissions.
- From the Home screen, launch Contacts, select the configuration cog and choose Communication Ports.
Configure the device
- Find the COM port you noted and select Edit.
- Set Module to Front of House and Device Type to Swipe Reader.
- Leave all other settings as default and click Save. The device is now ready for use in POS, Contacts and CheckIn.
Point of Sale printers
Open printer settings
- From the Home screen, launch POS, select the configuration cog and choose Printers.
Configure the printer
- Set Printer to your receipt printer (for example EPSON TM-T88xx; the name may vary), Font to Arial and Font Size to 9.
- The ticket printer and ticket layout are set here too.
- Use Test Print to confirm the printer works.
Save
- Click Save. The printer is now ready for use in Gladstone360 POS.
Notes
- Prerequisites: the hardware drivers are installed on the PC, the devices are visible in Windows Device Manager, and your user account can change configuration settings in Gladstone360.
- Cash drawers need no configuration in Gladstone360. The cash drawer connects directly to the POS printer and opens when a receipt prints. Make sure it is plugged into the correct port on the printer (usually labelled DK or with a cash drawer icon); the port looks similar to an Ethernet port, so check carefully.
- Printer fonts: another receipt printer guide recommends Font A11 at size 8 or 9; see How to Add a Receipt Printer to Plus2 or Gladstone360. Report alignment problems to Gladstone Support.
- Swipe readers and gates on a new PC may need their COM port set up by Gladstone or IT; see Access Control – Entry Points and Entry Point Profiles.
- For driver installation, see the articles for your hardware: MT850 RFID Reader Driver and Installation Guide for Windows 11; Epson TM-T88IV Driver for Windows 11; Epson TM-T88VII Driver for Windows 11; Honeywell Orbit MS7120 Scanner Configuration; Honeywell 7190g Scanner Configuration for COM Port Use.