Configuring Membership Discounts in the GMC

Problem

You need to set up a membership discount that Gladstone 360 applies automatically when staff sell a membership in a workflow, without typing a code, and that Operator promotion codes can use for online joining on Go.

Resolution

1. Open the subscription's discounts

   • In the GMC, go to Configuration Manager > Configuration > Gladstone360 Front of House > Subscription Types tab.
   • Find the subscription and click the edit icon (far right). Scroll to the Discounts table.

2. Add a discount

   • Click New Discount. Application ID defaults to Gladstone360 Front of House; other applications (for example online joining) can be added.

3. Complete the fields

   Field	Meaning
   Site	Sites that get the discount
   Subscription start date	Forces the start date to this date or later (pre-sales)
   Discount applies from / to	Applies if the discount is active and the membership start date falls between these dates. This date range affects 360 sales. The online date range is set on the Operator promotion code
   Regular discount of	Discount on the ongoing (recurring) payments: an amount, a percentage or a fixed member price
   Applies for / Perpetual	How long the regular discount lasts, or permanently
   Introductory discount	Discount on the first payment (the pro-rata fee and one-off products)
   Apply single discount to every one-off product	One discount on all one-off products (for example the joining fee). Doesn't affect the pro-rata price
   Apply discounts to individual one-off products	Separate discounts on chosen one-off products
   Round to Nearest	Rounding for percentage discounts
   Discount banner / Discount text	Shown in bold (banner) and beneath it when the membership is added in a 360 workflow
   Reason, 2nd Language Discount Text	Online joining only; not used by 360
   Status	Must be Active to apply

4. Activate and save

   • Set Status to Active and save.

5. Create the promotion code in Operator (if applicable)

   • Continue in Operator: Configuration > Centre Management > Promotion Codes. See Promo Codes (Discounts on Memberships), which also covers the discount types.

Notes

• Overlapping discounts: if several discounts on one subscription have overlapping dates, only the first is applied.
• Old discounts: discounts from a previous online joining system can be set inactive.
• In 360: an active discount is applied automatically when staff sell the membership with a start date in range. Staff type no code and see the banner and text. Otherwise, only one-off fees can be discounted at the desk (Apply Membership Discounts (one-off fees only)). Membership fees can't be discounted in the basket; this is controlled by the one-off fee tick on the subscription's fees in Plus2.
• On Go: Operator promotion codes can only use GMC discounts that are active, percentage based and of type Regular or One-off (not pro-rata, and not individual one-off product discounts). Unsupported discounts show greyed out in Operator. If a discount later becomes inactive, it's highlighted on the code and must be removed.
• Where codes work: promo codes work on Go and 360, not Plus2. A percentage applies to whatever the pro-rata amount is, so late joiners get a smaller saving in pounds.
• Emails: the Discount ending soon email warns customers before a discounted DD returns to full price.
• Related: Configuring Subscription Types (Sub Types) in the GMC; Configuring Gladstone360 Front of House Settings in the GMC.

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