# Configuring Gladstone360 Front of House Settings in the GMC

HTML version: [Configuring Gladstone360 Front of House Settings in the GMC](https://support.gladstonesoftware.cloud/gladstone360/configuring-gladstone360-front-of-house-settings-in-the-gmc)

## Problem
Site administrators need to find and change the GMC settings that control Gladstone360 front of house: booking windows, booking release time, late bookings, unique emails, membership changes, automated emails, Z reading settings and which sites use Gladstone360.

## Resolution

1. **Open the configuration**
   - Open the **GMC** (Gladstone Management Console, see the [glossary](../guides/glossary.md)) from the Gladstone360 home screen. It doesn't need a hardware service.
   - Go to `Configuration Manager > Configuration`.

2. **Find the setting**
   - Choose the area (for example **Gladstone360 Front of House** or **Gladstone360 CheckIn POS**). Use **Expand all** to see every section.
   - Common settings are here:
     - **How far ahead front of house staff can see scheduled reservations and activities:** `Gladstone360 CheckIn POS > General Settings > Advance Booking Period`.
     - **How long after a session starts it can still be booked:** `Gladstone360 CheckIn POS > General Settings > Activity Start Tolerance Time`.
     - **Which sites use Gladstone360:** `Gladstone360 CheckIn POS > General Settings > Allowed sites`.
     - **Payment methods on the tills:** `Gladstone360 CheckIn POS > General Settings > Allowed Payment Methods`.
     - **Stop the same email being used on two records:** `Gladstone360 Front of House > General Settings > Enforce unique emails`.
     - **Which activity groups show in Gladstone360:** `Gladstone360 Front of House > Activity Settings > Front of House Activity Groups`.
     - **Upgrades, downgrades, cooling-off period, how far ahead a membership can start, and which subscription groups show in workflows:** `Gladstone360 Front of House > Membership Settings`.
     - **Party booking limits per [price level](../guides/glossary.md):** `GMC > Configuration > Member Facing Global > Class Party Booking Price Levels`.
     - **Booking Release Time (midnight offset):** **Booking Release Time** in the GMC (applies to Gladstone360 only). For online bookings, also switch it on in `Go Operator > Modules > Configure`.
     - **Automated membership emails (on/off, From address, Override address):** `Gladstone360 CheckIn POS > Membership Email Settings`.
     - **Z reading settings:** `GMC > Configuration > Gladstone360 CheckIn POS > POS Reading By Payment Method`.
     - **Freeze rules (for example minimum membership length and notice before a freeze):** `GMC > Configuration > Gladstone360 Contacts > Freeze Settings`. Other freeze settings are in the Freeze workflow itself.
     - **Phone and email format checks:** `Front of House > Regular expressions`.

3. **Change and save**
   - Change the setting, then click **Save** and **Close**.

4. **Refresh Gladstone360**
   - Refresh Gladstone360 (or sign out and back in) to see the change.

## Notes

- **Before you start:** you need GMC configuration permissions. Test changes on your test system first where you can.
- **Enforce unique emails** can be set on both live and test.
- **Activity groups:** new groups created in Plus2 appear here unticked and don't show in Gladstone360 until you tick them.
- **Membership subscription groups:** a new group created in Plus2 doesn't appear in workflows until ticked here.
- **Advance booking period:** this is configurable (for example front of house can sell 120 days ahead), and there's no single default. Three linked settings work together:
  - **Plus2:** each reservation (class) or activity has a restriction setting how far ahead members and non-members can book. It can differ per reservation or activity.
  - **Gladstone360 (GMC):** **Advance Booking Period** controls how far ahead front of house staff can *see* scheduled reservations and activities. The Plus2 restriction still applies.
  - **Go Operator:** controls how far ahead activities and reservations can be *viewed online*. The restrictions still apply.
- The **cooling-off period** also applies to in-house sales. A cancellation within it gives a full refund automatically.
- **Automated emails:** Gladstone360 has fixed email triggers (new membership, change of membership, freeze, extend freeze, cancellation, cooling-off cancellation). You can edit their content and switch them on or off, but you can't add new triggers. Use Audience Builder for other emails. You can't write one-off emails from Gladstone360.
- The **From** address must use the Gladstone sending domain.
- **Override email address** sends every Gladstone360 email to one address. Use it on test systems copied from live. Make sure it's **empty on live**.
- **Booking Release Time** (midnight offset) is configured in the GMC. It's entered in hours relative to midnight (for example −2 releases classes at 22:00 the night before). A value of 22 delays release by 22 hours, which is a common mistake. Set in the GMC, it applies only to Gladstone360. To use it for online bookings, switch it on in `Go Operator > Modules > Configure`. It currently applies to classes, not activities. Tell customers before changing it.
- **Z readings:** Z reading settings are in `GMC > Configuration > Gladstone360 CheckIn POS > POS Reading By Payment Method`. The **Allow in counted total** option is set on each payment method in `Plus2 > Configuration > Finance > Payment Method`.
- **Regular expressions:** by default emails must contain @, UK mobiles start 07 with 11 digits, and landlines start 01 or 02. Non-UK sites can replace these with local formats.
- The currency symbol on screen follows the PC's regional settings.
- Address lookup and bank or phone validation use paid credits. Sites often leave them off on test.
- Don't change IP addresses or cache URLs in the Access settings. A mistyped digit stops that connection working.
- **Troubleshooting:**
  - **Automated membership emails have stopped:** the email switch is off, the Override address is filled in on live, or the From address is wrong. Check **Membership Email Settings**. Check an affected member's **Correspondence** to see if the email was generated.
  - **You can't find Enforce unique emails on test:** the test system is on an older version. Raise a case to have test upgraded.
  - **Members can still book after the class starts:** this is controlled by **Activity Start Tolerance Time**. Set the tolerance you want.
  - **A setting is correct but nothing changes:** Gladstone360 hasn't refreshed. Refresh or sign out and in. Raise a case if it still doesn't change.
  - **Classes are released at the wrong time:** Booking Release Time was entered the wrong way. Use a negative number to release before midnight.
  - **Booking Release Time works in Gladstone360 but not on Go Book:** the GMC setting applies to Gladstone360 only, and it isn't switched on for online bookings. Switch it on in `Go Operator > Modules > Configure`.
  - **Staff can't see sessions as far ahead as expected:** **Advance Booking Period** is shorter, or the reservation's or activity's Plus2 restriction is shorter. Check both. The Plus2 restriction still applies.
- **Common questions:**
  - *Is there no limit to booking after a class starts?* There is. It's set by **Activity Start Tolerance Time**.
  - *Is there a default advance booking period?* No single default. Your site sets it, and the Plus2 restriction on each reservation or activity still applies.
  - *Can we add a new automated email trigger?* No. Edit the existing emails, or use Audience Builder.
- **When to contact Gladstone support:**
  - A setting is missing from your system (for example on test): include the setting name and environment.
  - Emails still don't send after the checks above: include an example member ID and date.
  - You need a cache URL or IP address in Access settings restored.
- Related: [Using the GMC Configuration Manager](using-the-gmc-configuration-manager.md); [Gladstone 360 CheckIn POS General Settings](gladstone-360-checkin-pos-general-settings.md); [Configuring Gladstone360 Automated Emails in the GMC](configuring-gladstone360-automated-emails-in-the-gmc.md); [Configuring Subscription Types (Sub Types) in the GMC](configuring-subscription-types-sub-types-in-the-gmc.md); [Documents in 360 (Contact Documents and Workflow Document Steps)](documents-in-360-contact-documents-and-workflow-document-steps.md); [Configuring Booking Release Time for Classes and Activities in Go Book](../goconsumer/configuring-booking-release-time-for-classes-and-activities-in-go-book.md).