# Cancelling, Freezing and Refunding RCP Subscriptions

HTML version: [Cancelling, Freezing and Refunding RCP Subscriptions](https://support.gladstonesoftware.cloud/gladstone360/cancelling-freezing-and-refunding-rcp-subscriptions)

## Problem
You need to stop, pause or refund a subscription collected by Recurring Card Payment (RCP) without taking a further payment or leaving the financial extract wrong.

## Resolution

### Cancelling

1. **Cancel in Plus2 with a renewal stop date**
   - There's no cancellation wizard in Plus2, because RCPs start on any day.
   - Leave the renewal date and set a **renewal stop date** of the day before the next payment date. It runs to midnight, so no further payment is taken.
   - A renewal stop date only works while automatic renew is ticked.

2. **Stop a course RCP (if applicable)**
   - Untick automatic renewal and remove the customer from the course.

3. **Or cancel with the 360 cancellation workflow**
   - The 360 cancellation workflow (cancellation date, immediate or future-dated with access until then, plus a reason) calculates the date, updates the status and sends a cancellation email.

### Freezing

4. **Freeze in 360 (if a freeze workflow is configured)**
   - A 360 freeze sets the status to *Frozen* on the start date and sends freeze and unfreeze emails.
   - For an RCP subscription it **skips billing during the freeze and resumes automatically** afterwards. For an annual membership the frozen period is added to the end date.
   - 360 supports freezes when a freeze workflow is configured and the user has **Freeze contact** permission. Freeze permissions can be limited by role. Without a freeze workflow, the freeze is done in Plus2.

### Refunding

5. **Refund in GladstonePay**
   - RCP and other online payments are refunded in **GladstonePay**.
   - If the subscription is cancelled as part of the refund, also cancel it in **Plus2** so the financial extract is correct.

## Notes

- Customers can't cancel an RCP online.
- **Partial refunds** are easy in GladstonePay (reduce the amount), but reconciling them on the Plus2 financial extract, which reflects Plus2 only, is unresolved.
- There's **no automatic refund** on a failed or cancelled RCP. It is paid in advance; outside a **14-day cooling-off** window a refund normally isn't given, with exceptions case by case.
- Upcoming legislation is expected to require an easy 14-day cancellation option, so partial refunds are expected to become more common.
- For building the 360 freeze and cancel workflows, see [Creating a Membership Freeze in G360 and Plus2](creating-a-membership-freeze-in-g360-and-plus2.md) and [Building a Gladstone 360 Cancel Membership Workflow](building-a-gladstone-360-cancel-membership-workflow.md). Member-record tasks are covered from [Gladstone 360 – Logging In, Member Records and Managing Memberships](gladstone-360-logging-in-member-records-and-managing-memberships.md).
- Related: [Recurring Card Payments (RCP)](recurring-card-payments-rcp.md).