Technogym Integration

Problem

You want to integrate your Gladstone member database with Technogym’s MyWellness app so that member details and activities are automatically synced, reducing double data entry and ensuring members only need to manage their details in one place.

Root Cause

Not applicable.

Resolution

1. Integration Availability

   • The Technogym integration is only available for single database customers. Contact your Gladstone account manager to discuss setting up the integration.

2. Determine Which Members are Synced

   • Members are included in the sync if they:
     • Have access to a specified site using the integration.
     • Hold a membership in the specified sub type group(s).
   • If you do not have a sub type group that includes all relevant memberships, you will need to create one.
   • When configuring your integration, inform the Gladstone team of the site(s) and sub type group(s) to include.

3. Information Sent to Technogym

   • When a member is added or updated in Gladstone, the following details are sent to Technogym:
     • First and last name
     • Date of birth
     • Email address
     • Gender
     • Address
     • Home phone
     • Mobile phone
     • Subscription ID
     • Subscription expiry date
     • Card ID (optional; used for RFID access)
   • If a member uses gym access control, their entry date and time are sent. (Technogym only records one visit per 3-hour period.)
   • After a pay run or subscription update in Gladstone, the expiry in Technogym is updated. If a subscription expires and does not roll forward, the member is deactivated in Technogym.
   • If a member is purged from Gladstone (Plus2), they are deleted from Technogym.
   • If configuration settings change and a member no longer meets the sync conditions, their data is no longer updated in Technogym, their subscription expires, but they remain active in MyWellness.

4. Sync Timing

   • All data changes (new members, profile updates, attendance data, subscription expiries, member purges) are synced overnight due to technical limitations.

5. Initial Import

   • On setup or when adding a new site:
     • Members in Gladstone but not in Technogym are added and sent a MyWellness welcome email.
     • Members in both systems with matching information are automatically synced.
     • Members in both systems with only matching email addresses but other differences are flagged as possible duplicates. They receive an email to merge records.

Notes

• If a member enters the gym multiple times within three hours, only one visit is recorded in Technogym.
• Advise your members ahead of time about the integration, expected changes, and when these changes will occur.
• When using RFID for gym access, Card ID information allows single-token access on both platforms.

This page as markdown · All pages · llms.txt