Windows App for Plus2 — Password Reset Guide

Applies to: Plus2

Problem

You are unable to access Plus2 via the Windows App or Gladstone Drive because your @gladstone-leisurecloud.net password has expired, you have forgotten your password, or you want to change your password.

Resolution

1. Log out of the Windows App

   • Make sure you are fully logged out of the Windows App before starting the password reset process.

2. Open the Windows App and select "Sign In"

   • Launch the Windows App.
   • Click the "Sign In" button.

3. Select your account

   • From the list, select the relevant @gladstone-leisurecloud.net account.
   • If your username is not listed, click "Use another account" and type your full account name (e.g., example@gladstone-leisurecloud.net).

4. Select "Forgot my password"

   • Click on "Forgot my password" at the sign-in screen.

5. Enter your username and verification characters

   • Enter your full @gladstone-leisurecloud.net username.
   • Enter the characters displayed on the screen.
   • Click "Next".

6. Confirm forgotten password and verify identity

   • Select "I forgot my password" and click "Next".
   • Choose a recovery method (either your registered mobile number or email address).
   • Enter the security code sent to your chosen method and click "Next".
   • Important: If you see a "We're sorry" message at this stage, you do not have a recovery method set up. Please follow the steps in the "Setting Up a Password Recovery Method" article before trying again.

7. Set a new password

   • Enter a new password that meets the following complexity requirements:
     • Minimum of 8 characters.
     • Must include at least 3 of the following 4: uppercase letter, lowercase letter, number, or special character.
   • Once successful, use your new password to sign in to the Windows App.

Notes

• Recovery Method Required: You must have a recovery method (email or mobile number) set up on your account to reset your password. If not, refer to the "Setting Up a Password Recovery Method" article.
• For Remote Desktop Users: This guide does not apply if you are using Remote Desktop. See the "Remote Desktop for Plus2 - Password Reset Guide" instead.
• Shared PCs: On shared computers, multiple account names may appear. Ensure you select the correct username.
• Password Complexity: New passwords must meet all complexity requirements listed above.
• Troubleshooting:
  • "We're sorry" message: No recovery method is set up. Follow the "Setting Up a Password Recovery Method" article.
  • Username missing from account list: Click "Use another account" and enter your full username.
  • Password not accepted: Double-check that your new password meets the complexity criteria.

Related Articles:

• Remote Desktop for Plus2 – Password Reset Guide
• Windows App Installation Guide
• Setting Up a Password Recovery Method
• Gladstone Drive: Accessing

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