# Updating Your Password Recovery Method

HTML version: [Updating Your Password Recovery Method](https://support.gladstonesoftware.cloud/access/updating-your-password-recovery-method)

**Applies to:** Plus2

## Problem
You want to add or change the password recovery method (email address or mobile number) on your @gladstone-leisurecloud.net account. This recovery method is used to verify your identity if you need to reset your password through Self-Service Password Reset (SSPR).

## Resolution

1. **Log in to the Windows App.**
2. In the top right corner, click your initials.
3. Select **View Account**.
   - If prompted, enter your username and password.
   - **Tip:** On shared PCs, multiple accounts may appear. Make sure to select your correct username.
   - If your username is not listed, click **Use another account** and enter your full account name (e.g., example@gladstone-leisurecloud.net).
4. Under the **Security Info** section, select **Change**.
5. Add a new recovery method (email or mobile), or update an existing one as needed.

## Notes

- If you do not already have a recovery method set up and cannot log in, you must contact Gladstone Support for assistance. See the article "Setting Up a Password Recovery Method" for instructions.
- Make sure you are clicking your initials in the circle at the top-right corner of the Windows App home screen.
- If your username isn't displayed in the account list, select "Use another account" and enter your full username.
- Related articles:
  - Windows App Installation Guide
  - Setting Up a Password Recovery Method
  - Gladstone Drive: Accessing