Updating Your Password Recovery Method

Applies to: Plus2

Problem

You want to add or change the password recovery method (email address or mobile number) on your @gladstone-leisurecloud.net account. This recovery method is used to verify your identity if you need to reset your password through Self-Service Password Reset (SSPR).

Resolution

1. Log in to the Windows App.
2. In the top right corner, click your initials.
3. Select View Account.
   • If prompted, enter your username and password.
   • Tip: On shared PCs, multiple accounts may appear. Make sure to select your correct username.
   • If your username is not listed, click Use another account and enter your full account name (e.g., example@gladstone-leisurecloud.net).
4. Under the Security Info section, select Change.
5. Add a new recovery method (email or mobile), or update an existing one as needed.

Notes

• If you do not already have a recovery method set up and cannot log in, you must contact Gladstone Support for assistance. See the article "Setting Up a Password Recovery Method" for instructions.
• Make sure you are clicking your initials in the circle at the top-right corner of the Windows App home screen.
• If your username isn't displayed in the account list, select "Use another account" and enter your full username.
• Related articles:
  • Windows App Installation Guide
  • Setting Up a Password Recovery Method
  • Gladstone Drive: Accessing

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