# Remote Desktop for Plus2 – Password Reset Guide

HTML version: [Remote Desktop for Plus2 – Password Reset Guide](https://support.gladstonesoftware.cloud/access/remote-desktop-for-plus2-password-reset-guide)

## Problem
You are unable to access Gladstone Plus2 via Remote Desktop because your password has expired, you have forgotten it, or your account has become locked.

## Resolution

1. **Open Remote Desktop**
   - Double-click the Remote Desktop icon on your desktop.
   - *Note:* You cannot reset your password using a pinned Plus2 icon.

2. **Select Subscribe**
   - Click the three dots at the top of the Remote Desktop application and choose **Subscribe**.

3. **Update the Application if Prompted**
   - If you see a green arrow over the three dots, select the arrow to update the Remote Desktop software.
   - If you cannot update, continue by selecting the three dots and choosing **Subscribe**.

4. **Use Another Account**
   - Select **Use another account**.  
   - Do **not** choose any saved accounts shown on screen.

5. **Enter Your Username**
   - Enter your username and select **Next**.

6. **Select "Forgotten my password"**
   - On the sign-in screen, select **Forgotten my password**.

7. **Verify Your Account**
   - Enter your username and the characters shown on the screen.  
   - The characters are not case sensitive.

8. **Choose Password Reset**
   - If Self-Service Password Reset (SSPR) is configured, select **I forgot my password** and complete the verification steps shown on screen.

9. **Create a New Password**
   - Enter and confirm your new password.

10. **Sign In**
    - Once the password reset completes, select **click here** and sign in using your new password.

## Notes

- This guide applies to users accessing Plus2 via Remote Desktop who have an expired, forgotten, or locked Remote Desktop password.
- **Password Requirements:** Passwords must contain at least 8 characters and include three of the following: uppercase letters, lowercase letters, numbers, and special characters.
- **Troubleshooting:**
  - If you receive a message stating SSPR is not configured, your account does not currently have a recovery method set up. Please contact the Gladstone Support team and provide a recovery method, such as an email address or mobile phone number.
  - If your password is not accepted, check that it meets the complexity requirements listed above.
- **Related Articles:**
  - [Windows App Password Reset Guide](windows-app-for-plus2-password-reset-guide.md)

**Important:** This guide only applies to users accessing Plus2 via Remote Desktop. If you are using the Windows App, refer to the Windows App Password Reset Guide.