Remote Desktop for Plus2 – Password Reset Guide

Problem

You are unable to access Gladstone Plus2 via Remote Desktop because your password has expired, you have forgotten it, or your account has become locked.

Resolution

1. Open Remote Desktop

   • Double-click the Remote Desktop icon on your desktop.
   • Note: You cannot reset your password using a pinned Plus2 icon.

2. Select Subscribe

   • Click the three dots at the top of the Remote Desktop application and choose Subscribe.

3. Update the Application if Prompted

   • If you see a green arrow over the three dots, select the arrow to update the Remote Desktop software.
   • If you cannot update, continue by selecting the three dots and choosing Subscribe.

4. Use Another Account

   • Select Use another account.
   • Do not choose any saved accounts shown on screen.

5. Enter Your Username

   • Enter your username and select Next.

6. Select "Forgotten my password"

   • On the sign-in screen, select Forgotten my password.

7. Verify Your Account

   • Enter your username and the characters shown on the screen.
   • The characters are not case sensitive.

8. Choose Password Reset

   • If Self-Service Password Reset (SSPR) is configured, select I forgot my password and complete the verification steps shown on screen.

9. Create a New Password

   • Enter and confirm your new password.

10. Sign In

    • Once the password reset completes, select click here and sign in using your new password.

Notes

• This guide applies to users accessing Plus2 via Remote Desktop who have an expired, forgotten, or locked Remote Desktop password.
• Password Requirements: Passwords must contain at least 8 characters and include three of the following: uppercase letters, lowercase letters, numbers, and special characters.
• Troubleshooting:
  • If you receive a message stating SSPR is not configured, your account does not currently have a recovery method set up. Please contact the Gladstone Support team and provide a recovery method, such as an email address or mobile phone number.
  • If your password is not accepted, check that it meets the complexity requirements listed above.
• Related Articles:
  • Windows App Password Reset Guide

Important: This guide only applies to users accessing Plus2 via Remote Desktop. If you are using the Windows App, refer to the Windows App Password Reset Guide.

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